Do you also have a ‘Bricks & Mortar’ retail location or studio?
There is not. We are exclusively an online retailer of custom and mostly one-of a kind jewelry, with a lower-overhead that is how we keep costs to the consumer reasonable.
Can I get it made for me?
Should you see something you like and wish to have it replicated from our Recently Sold section or there are any other adjustments, please contact us at customerservice@larissasjewels.com.
Why is the colour of my item not exacty as shown on your website?
Please note that actual stone colour, metals and other materials may vary slightly from the image you see on your screen. Each computer or viewing device has different settings and therefore might affect the shade/tone of what you see on your screen.
How should I care for my jewelry?
Caring for your pieces well will ensure the longevity of the jewelry. We recommend never spraying hairspray and perfume directly onto your jewelry. Let these beauty products dry on your person prior to donning your jewelry. The acids and oils on one’s skin often react to the metals and stones in any jewelry.
Clean your jewelry with a soft microfiber cloth, such as those used for eyeglasses, after each use and designate it for jewelry cleaning only, so no chemicals interact with the stones and metals. Cleaning will help to preserve the materials.
You may purchase microfiber cloths on our website. You can also purchase cloths that are embedded with a solution for cleaning sterling silver directly from our catalog.
What's your privacy policy?
The financial information you provide never touches our servers as it is directly submitted to our payment processor's secured servers which are PCI-DSS compliant.
The personal information you provide is used for Larissa’s Jewels only and is never sold to an outside party for purposes of marketing.
What's your return policy?
As the majority of the pieces are one-of-a-kind, all item sales are final. If you choose to return, they are eligible for store credit only. We do allow for exchanges in some cases, please contact us at customerservice@larissasjewels.com to discuss your specific situation.
How can I exchange a product?
If you are not completely satisfied with your piece and would like to exchange it for another, please contact us within seven (7) days of it’s reception. All items must have not been worn and with all tags attached, in the original box. No refunds or store credit will be issued for merchandise returned in a used or damaged condition. Please e-mail us at customerservice@larissasjewels.com listing the item being exchanged, along with the original order number.
How do you handle repairs?
In the event that there needs to be a repair in the item or an adjustment, there may be an additional charge of $5.00 or more depending upon the materials used, the type of repair, etc.
How do Shipping & Handling costs work?
Shipping & handling charges are non-refundable, and the customer is responsible for return shipping costs. Take note that Larissa’s Jewels sends all items in a trackable post format when originally sent to the customer and suggests that the customer do the same when sending back to us. It is also a good idea to use a bubble wrap envelope or padded packaging to protect the jewelry in shipping. We are not responsible for lost or missing packages.
Do you provide wholesale opportunities?
Please contact us at customerservice@larissasjewels.com.